Last updated 1 November 2026
About these terms
These terms apply to work carried out by Fettle Home Services Ltd in your home. By booking a visit or joining the care plan you agree to them. If anything here is unclear, ask us before we start.
Prices and quotes
Labour is charged from the time your engineer arrives: the first hour at the rate for that trade, then by the half hour. There is no call-out fee during opening hours.
Price guides given on the phone are estimates. Your engineer confirms the price with you before starting. Written quotes are fixed for 30 days and cover only the work described.
Parts and materials are charged at the price on the receipt, which is included with your invoice.
Visits and cancellations
We give a two-hour arrival window and text when your engineer is on the way. If you need to cancel, please tell us by 5pm the working day before. Late cancellations and visits where we cannot get in may be charged at the first-hour rate.
Paying
Payment is due on completion, by card through a payment link. Landlords and letting agents with an account pay by invoice within 14 days.
Our guarantee
All workmanship is guaranteed for 12 months from completion. If something we did fails because of how we did it, we come back and put it right at no cost. Parts carry their manufacturer’s warranty, which we will handle for you.
The guarantee does not cover damage from misuse, from other people’s work on the same installation, or from parts you supplied.
The care plan
The care plan costs £16 a month per property and rolls monthly. Cancel any time with 30 days' notice; there is no minimum term or exit fee. Included visits are booked by us at a time that suits you, and the hour of small jobs can roll over once.
Same-day emergency visits cover water you cannot stop, loss of heating or hot water, and loss of power. Labour on other work is charged at 10% off our standard rates.
Your rights
If you book in your own home, you have 14 days to cancel under the Consumer Contracts Regulations. If you ask us to start within those 14 days and then cancel, you pay for work already done. Nothing in these terms affects your statutory rights.
If something goes wrong
Tell us first: call 0113 496 0726 or email hello@fettlehome.co.uk. Dan reads every complaint and we aim to resolve it within ten working days.