Last updated 1 November 2026
Who we are
Fettle Home Services Ltd ("Fettle", "we") is the data controller for the personal information described here. You can reach us at Unit 9, Wharf Street Works, Leeds LS2 7EQ, by phone on 0113 496 0726, or by email at hello@fettlehome.co.uk.
What we collect
When you book a visit, join the care plan or call us, we collect the details we need to do the job:
- Your name, phone number, email address and the address of the property
- What needs doing, photos you send us, and access notes such as key safe codes
- Photos of the finished work, certificates and invoices
- Payment references (card payments are handled by our payment provider; we never see or store full card numbers)
How we use it
To quote, schedule and carry out work, to send you certificates, invoices and guarantees, to remind care plan members about upcoming visits, and to meet our legal obligations, for example gas safety and electrical certification records.
Our lawful bases are performance of a contract, legal obligation, and our legitimate interest in running and improving the business. We only send marketing emails if you have asked for them, and every one has an unsubscribe link.
Who we share it with
Only the people who need it: our engineers, our booking and accounts software providers, our payment provider, and, where the law requires it, registration bodies such as Gas Safe. We never sell your information.
How long we keep it
Job records, photos and certificates are kept for seven years so we can honour guarantees and answer questions about past work. Enquiries that do not lead to a job are deleted after twelve months.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Email hello@fettlehome.co.uk and we will reply within one month. If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.
This website
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