Small on purpose. The same few faces come back to your house, and the person who quotes the job is the one who answers for it.
Founder and lead engineer
Dan started Fettle in 2014 with one van and a list of neighbours' jobs. He still prices most of the bigger work himself and takes the Monday visits, mainly because he likes them.
Plumbing and heating
Priya joined from a boiler manufacturer's service team and runs the heating side. If your boiler is losing pressure, she has probably seen that exact model do it before.
Electrician
Marcus is the one we send when nobody else can find the fault. He labels every board he works on and writes the certificate before he packs the van.
Carpentry and repairs
Helen trained as a joiner restoring sash windows in Harrogate. She'd rather ease, splice and repaint an old door than replace it, and usually can.
And Lena, who answers the phone, knows every postcode and will tell you honestly when the earliest slot is.
We hire slowly and keep people. Most of the team has been here more than four years.
Everyone on the van is on our payroll, so the person who quotes is the person who answers for it.
Gas Safe for gas, approved electricians for electrics. Nobody works outside their ticket.
DBS checked, carrying ID, and covered by our public liability insurance in your home.
Four days on the vans with Priya, one day at Leeds College of Building, paid from the first week.
Ask about the apprenticeship